Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

Ans: La Poste

How Long Will It Take To Get My Package?

Ans: Standard service is provided with final delivery made by either (Honk Kong and France) Postal Service in there respective regions. Delivery can be expected within 5-7 business days. APO/FPO shipments will arrive within 30-45 days.

Do You Ship Internationally?

Ans: Yes

What’s The Coupon Codes Policy?

Ans: No Free shipping allowed for any offer applied on the order. Uglow reserve the right to cancel any Coupon or Order at anytime as per its inner policy and Terms. 

Do you provide free shipping worldwide?

Ans: All orders with merchandise value above €150 (without discounts and promotions) qualify for FREE Standard Shipping. This offer is not valid for Honk Kong shipments.

Payment Information

What Payment Methods Are Accepted?

Ans: PayPal, CC (VISA, MASTERCARD, American Express), Apple Pay.

Is Buying On-Line Safe?

Ans: Yes its 100% safe and secure, We have a 84bit SSL certificate installed on our server which encrypt all the information posted and entered on out checkout. As per rules no payment information(card details) are saved on our server. We have thousands of happy customers world wide.

Orders and Returns

How do I place an Order?

Ans: Please feel free to access all the products available on and select to product you like and choose the size that fits for you and click on add to cart and proceed with payments and that it, You will get email confirmation as soon as your payment is successful.

Do I need an account to place an order?

Ans: No its not compulsory to have an account to place an order with us, But its recommended to create your account on the checkout when you place your order to check the status of your order and for future reference and quick checkouts as well.


Who should I to contact if I have any queries?


How Can I Cancel Or Change My Order?

Ans: If you wish to cancel your order prior to dispatch, please email us at ( as soon as possible, preferably within 24 hours from the time the order has been placed. We cannot guarantee that your order will be cancelled upon request as our Fulfillment Team works very quickly in processing all our orders. We aim to fulfill all orders within the NEXT BUSINESS DAY from the time you have placed an order with us. If your order has been dispatched, we regret to inform you that we are no longer able to cancel the order but you may return the item to us as per our Return & Exchange policy.

How Do I Track My Order?

Ans: Once your parcel has been shipped out, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. However, if you’re facing difficulty tracking your parcel or if you have not received a shipping confirmation email after 3 business days, please get in touch with us at (

Where is my order?

Ans: Please contact our customer support team at ( if your parcel has not arrived after the above mentioned estimated shipping time.

Can I amend my order?

Ans: We work very quickly to process all our orders. Please notify our customer support team of any changes to the order as soon as possible preferably within 24 hours via email at (

However, sometimes we may have processed and shipped out your order within 24 hours and if that’s the case, we are unable to allow any changes. Please check our size chart carefully before you place an order.

What if I have provided an incorrect shipping address or personal details?

Ans: Please contact us as soon as possible via email at ( to notify us and provide us with you updated personal details or accurate shipping information. If your parcel has been shipped out, we are unable to amend the shipping details.

In the event a parcel is returned to us due to incorrect/incomplete shipping details, reshipping fees will be applicable.

Do I need a PayPal account to purchase from you?

Ans: No, you do not need to have a PayPal account to purchase from us. Simply select ‘checkout as guest’ once you have selected PayPal as your preferred payment method at the checkout.

What if I have received a damaged item?

Ans: We are Extremely sorry if this happened, please allow us to resolve this matter as soon as possible by contacting us on ( within 7 days from the product was received.

Can I return or exchange an item?

Ans: Please refer to our Return & Exchange policy here.

OTHER Related Questions

Where is your sizing chart?

Ans: We have it online and you can check your measurements here:

Can I use more than one promotional/discount code on my order?

Ans: The promotional/discount code only applies once per order. In Some special cases only uglow can allow it if required.

Can’t find an answer to your question?

Please do not hesitate to contact us at (

Our friendly customer care support will get back to you as soon as possible within 24 – 48 hours.